This is regarding my complaint filed with the Fair Trade Enforcement Bureau (FTEB) of the Department of Trade and Industry (DTI) of the Philippines against the Gokongwei-owned Robinsons Malls on their arbitrary invalidation of old-design Robinsons Gift Certificates (GC) beginning June 1, 2016.
The Gokongwei-owned Robinsons Malls representatives have indicated in our mediation meeting at the DTI-FTEB that they will still replace old-design Robinsons Gift Certificates but the question is HOW? According to them, it will only be through a similar mediation proceeding – but they’re NOT ANNOUNCING this in their stores or anywhere else. This means that unwitting Robinsons GC holders will be told at the store level that their old-design Robinsons Giff Certificates are invalidated as of June 1, 2016 and are now WORTHLESS.
This is not an issue of GC security – because they could have easily informed Robinsons GC holders at the store level to have their old-design Robinsons GCs validated at Robinsons Malls Head Office or somewhere else or have it replaced at a mediation meeting at DTI. But instead, they won’t let customers know this. The Gokongwei-owned Robinsons Malls will not let customers get their hard-earned money back that easily. And in many cases (thousands of pesos worth when combined) Robinsons Malls won’t let them get them back at all.
October 26, 2016 at 11:23 am
I also encountered this one and robinsons refused to accept my gift certificate. Very unfair
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November 25, 2016 at 10:30 am
You may write a complaint email to DTI-Fair Trade Enforcement Bureau (FTEB)’s Consumer Protection and Advocacy Div. at cpab-cpad@dti.gov.ph. They will set a mediation meeting with Robinsons. Robinsons representative will change your old-design GC with new GCs. They’re hush-hush about this because they don’t want more people to know about this immoral and unfair business practice. Pls. use your FB and other social accounts to spread this. Thank you.
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